All Trips Include

Professional snorkel & dive guides, dive lights (for night dives only), tanks, soft weights, a variety of snacks, filtered water, and the best customer service in Hawaii!

Please remember to bring dry clothes and a jacket or sweatshirt for night charters, as the ride home can be chilly.

Cancellation Policy

We have a 2-week cancellation policy for all private charters.

Full payment is required to confirm a private charter

Cancellations made 2 weeks prior to the date of your scheduled private charter will receive a full refund.

Cancellations made within 2 weeks of the date of your scheduled private charter will not receive a refund.

For example, if you book a private manta charter that begins at 5pm on January 15th, you can cancel up until 5pm on January 1st to receive a full refund. If you cancel after 5pm on January 1st, no refund will be given.

If you book a private morning charter that begins at 8am on January 17th, you can cancel up until 8am on January 3rd to receive a full refund. If you cancel after 8am on January 3rd, no refund will be given.

Fitness Medical Considerations

SCUBA Diving and snorkeling are physical activities that require you to be able to swim and be in good physical health.

If you consider yourself overweight, or have any medical conditions, please consult with your doctor and complete the Diver Medical Waiver. Your doctor can advise you on the safety of these activities given your health.

If you are not an avid snorkeler, we suggest you first work on those skills before snorkeling at night on our manta charter, or on our more advanced morning whale and reef snorkel charter. Both activities are conducted in the open ocean with no chance to stand up at anytime while in the water and therefore require confident swimming skills.

If you are incapable of completing the charter, or we determine that in your and our best interest you do not go or allowed on the charter, we have the right to refuse services and still make applicable charges for the booking, at our discretion.

English Language

We require that all participants be able to understand and communicate in English for the safety of our other guests and crew. Please be advised that should we feel that we are unable to effectively communicate with a guest, we may not permit the guest to continue on the charter.

About Marine Life & The No Manta Guarantee

Manta rays, dolphins, whales, and other marine life are wild creatures and their presence is affected by surf conditions, seasonal changes and the quantity of food in the water. They are wild animals and we cannot guarantee their presence.

Manta Rays (and all other marine life) are wild animals, and no guarantees can be made for their presence. If no Mantas are seen on a Manta Ray charter, Big Island Divers will offer EITHER a 50% discount to guests for a guaranteed seat on another manta charter, OR a 100% discount on standby availability seats for another one-tank manta charter. Standby availability is not guaranteed and is determined by management the day of the charter.

SCUBA Refreshers

Divers that have not dove within the last 2 years may be required to take a refresher course before coming to dive with us. Please call us for more details.

Refresher sessions are tailored to each diver, therefore they must be scheduled over the phone. You will work privately or in a small group with a certified Divemaster. Maximum of 4 divers per Refresher Course. The cost to schedule a refresher is the charter price + $289 for your private Divemaster. Give us a call to reserve your adventure!

Regardless of dive history or experience, we have a 10 minute time limit on your first descent – if you are unable to comfortably descend. we’ll ask you to sit the dive out. Refunds will not be given

All Other Policies

Our Charters can be enjoyed by anyone age 10 and up who feels confident swimming in the open ocean without a flotation device. for guests getting into the water, anyone with previous experience using a mask and snorkel is welcomed to join us. For your safety, full face snorkel masks are not permitted on our vessels.

Snorkeling and ride along participants that are under 18 years of age must be under the direct supervision of their parent or guardian on all charters, at all times.

Any scuba participant under 18 years of age, must be accompanied while on the vessel by their parent or guardian.

Our “minor divers” policy is that any diver 10-11 years old must be accompanied by a parent or guardian and have a private divemaster on the charter (add an additional $289 per charter). Divers age 10-11 are not permitted on Long Range, Advanced, or Black Water charters.

All divers joining the Advanced morning charter and the Blackwater night dive charter must have the ability to climb a floating vertical ladder unassisted while wearing their SCUBA gear. These guidelines are in place for your safety as well as the safety of our crew and the other divers in the group so concessions cannot be made.

Divers 12-17 years of age must be accompanied on the charter by their parent or guardian at all times. Any minor under the age of 18 must be accompanied by a parent or guardian at all times. If the minor has to leave the regular dive group for any reason, they must be accompanied by their parent or guardian at all times.

For private charters, we can accommodate guests under the age of 10. Please contact us for more information.