All reservations cancelled with at least 48 hours notice will not be charged.
Reservations cancelled with less than 48 hours notice will be charged the full cost of the charter, unless Big Island Divers is able to fill the seat(s) on the boat.
Lastly, all Charters require a minimum of 3 participants to go. While charters are rarely cancelled due to a lack of participants, Big Island Divers will make every effort to reschedule customers to another day or with another company.
Professional snorkel & dive guides, dive lights, snacks, drinks, shower, dry towels, tanks, soft weights, and the best customer service in Hawaii!
Please remember to bring dry clothes and a jacket or sweatshirt for night charters, as the ride home can be chilly.
SCUBA Diving and snorkeling are physical activities that require you to be able to swim and be in good physical health.
If you consider yourself overweight, or have any medical conditions, please consult with your doctor and complete the PADI Medical Waiver. Your doctor can advise you on the safety of these activities given your health.
If you are not an avid snorkeler, we suggest you first work on those skills before snorkeling at night on our manta charter, or on our more advanced morning dolphin charter. You will be in the ocean, and divers will be in water up to 40ft of depth. Our dolphin charter is in the open ocean and requires swimming skills.
If you are incapable of completing the charter, or we determine that in your and our best interest you do not go or allowed on the charter, we have the right to refuse services and still make applicable charges for the booking, at our discretion.
Our charters can be enjoyed by anyone age 10 and up who feels comfortable with mask, snorkel and the following guidelines (any exceptions require management approval).
Snorkeling and ride along participants that are under 18 years of age must be under the direct supervision of their parent or guardian on all charters, at all times.
Any scuba participant under 18 years of age, must be accompanied while on the vessel by their parent or guardian OR a minimum of 2 BID employees.
Our "minor divers" policy is that any diver 10-11 years old must be accompanied by a parent or guardian and have a private divemaster on the charter ($100 per charter). Any Jr. Open Water Divers 10-14 years of age must be accompanied on the charter by their parent or guardian at all times and require a private divemaster or instructor ($100 per charter) at a ratio of no more than 2 divers to 1 divemaster. Any minor under the age of 18 must be accompanied by a parent or guardian at all times.
Open Water Divers 15-17 years of age require accompaniment by a parent and guardian, or private divemaster or instructor at a ratio of no more than 2 to 1 for the duration of the charter. If they are accompanied by a parent or guardian they may join the regular dive group. If the minor has to leave the regular dive group for any reason, they must be accompanied by their parent or guardian at all times.
Manta rays, dolphins, whales, and other marine life are wild creatures and their presence is affected by surf conditions, seasonal changes and the quantity of food in the water. No guarantees are made for their presence. However, we are one of the very few companies in Hawaii that will give you 50% off your next manta or dolphins charter if they fail to show!