Gear Repair

Intake form for gear repair

Choose your brand(Required)
MM slash DD slash YYYY
Name(Required)
Check items to be serviced
Please provide your Model number, Serial Number, and size of BCD
Rush Processing
I Would like rush processing. Your gear will be done in no more than 72 hours provided all parts are in stock. Rush processing cost $100 for regulators and $35 for battery changes & VIP’s.

SCUBA Systems:

Bench Test
Bench Test: Applicable if the system has been serviced within the last year and is not due for an overhaul as stated by the manufacturer. This includes visual inspection of all external components, bench testing of all settings, minor adjustments, if required, replacement of high pressure O-rings, silicone spray of all hoses. Big Island Divers provides bench tests free of charge.
Battery Change
Battery Change: Change out the computer’s battery and O-ring as well as pressure test to make sure the battery compartment is sealed to prevent flooding. Estimated cost is $46.
Overhaul
Applicable for systems that haven’t been serviced in 2 years or more, for frequent divers and for systems used in dirty environments. An overhaul will include a complete disassembly, ultrasonic cleaning of metal parts, replacing or inspection and cleaning of all internal components, lubing and re-assembling for regulator first and second stages. We will also lube and replace your HP gauge O-rings and spool if necessary. If we run into any unforeseen problems like dry rotted hoses, cracked regulator bodies, etc. we will contact you. Estimated cost is $84 Per stage. (Air 2’s are considered a 2nd stage of a regulator) – BCD Estimated cost is $60

Tanks:

VIP / Hydrostatic
VIP / Hydrostatic: Applicable for all cylinders that hold compressed gas at pressures greater than 29 PSI. This includes visually inspecting cylinders external condition, internal condition, threads and valve. If further service of the cylinder is required BID will contact you before performing the services. Hydrostatic testing is sent out to be performed. Estimated cost $16 per cylinder.

Customer / Technician Notes

Verbal Price Quote
I request a verbal price quote via phone before any work is done to my gear. I understand that by not requesting this I accept the estimated prices quoted on the intake form here as is. I understand these and verbal estimates are just quotes and the final price of parts and labor can not be certain until after the work is completed. By requiring a verbal estimate before any work is done I understand this can add additional time to get my gear serviced and returned to me

Repair Policy

Remove any accessories from the item being serviced such as knives, safety tubes, weights, regulator clips, etc. Big Island Divers is not responsible for any item not removed. If an item has become obsolete (parts no longer available) or if the cost of service would be prohibitively expensive, we will contact you before any work is done. Big Island Divers technicians are trained on Cressi, Atomic, Hollis, Oceanic, ScubaPro, Aqualung, Apeks, Tusa, Zeagle, Hog, Sherwood, Genesis and Edge brand equipment repair. Service Agreement: By signing this Service Agreement, I authorize Big Island Divers (BID) to perform the necessary services that I have chosen or have discussed with me. I recognize that the prices quoted are for service only and do not include parts such as hoses, mouthpieces, and batteries. I recognize that BID reserves the right not to service equipment that BID deems unsafe to operate. I will pay for all costs associated with the equipment listed and will forfeit any and all items left at BID for more than 90 days. I agree and authorize BID to conspicuously disable cylinders accepted for visual inspection if it does not meet standards published by PSI-PCI (Professional SCUBA Inspectors – Professional Cylinder Inspectors). I will receive a written report which will identify the reason(s) for failure. I understand that in this case I will have the disabled cylinder and all components returned to me. I will thoroughly inspect and test all equipment for safety and proper operations prior to each dive. I understand that if BID should be found liable for any injuries, damages and losses due to a failure to perform any or all its obligations or a failure of the equipment to properly operate, BID’s liability shall be limited to a sum equal to the total of the money paid to BID for services. This liability shall be exclusive and will also apply if gear is lost or damaged. I hereby state I carefully reviewed this Service Agreement and I acknowledge, recognize, and assume all risks inherent in the sport of scuba diving and in the use of scuba diving equipment. I waive each and every claim for injuries, damages and losses, including claims for negligence, which I may have against BID and its employees, instructors, agents and representatives, arising out of services performed or not performed under this Service Agreement. This Service Agreement shall be binding upon myself, heirs and legal representatives.

2024's #1 Dive Operator in Hawaii

with a 5 star reputation

Manta Ray Night Dive

What a truly amazing experience!! Nearly an hour of down time with dozens of large mantas putting on an incredible show. Jenna, and Captain Kevin made it a pleasant and safe trip. This is a must do while staying on the Big Island.

RichGiff on TripAdvisor

Big Island Divers
5
2019-05-07T11:32:39-10:00

RichGiff on TripAdvisor

What a truly amazing experience!! Nearly an hour of down time with dozens of large mantas putting on an incredible show. Jenna, and Captain Kevin made it a pleasant and safe trip. This is a must do while staying on the Big Island.

One of the Top 10 Dives in the World!

Believe It, it really is one of the most phenomenal dives we have ever done! Laying on our stomachs on the ocean floor around the "campfire" was unforgettable as the beautifully graceful Manta Rays soared directly above our heads, over and over. They performed ballet moves with each other, sometimes as many as 4 at a time feeding on the plankton.

Susan R on TripAdvisor

Big Island Divers
5
2019-05-07T11:33:00-10:00

Susan R on TripAdvisor

Believe It, it really is one of the most phenomenal dives we have ever done! Laying on our stomachs on the ocean floor around the "campfire" was unforgettable as the beautifully graceful Manta Rays soared directly above our heads, over and over. They performed ballet moves with each other, sometimes as many as 4 at a time feeding on the plankton.

Excellent

We have been diving the BID on multiple dives over multiple trips and we keep coming back to them because of the high quality service that they provide. Definitely a step above the usual dive shops.

Dreamer6739 on TripAdvisor

Big Island Divers
5
2019-05-07T11:37:50-10:00

Dreamer6739 on TripAdvisor

We have been diving the BID on multiple dives over multiple trips and we keep coming back to them because of the high quality service that they provide. Definitely a step above the usual dive shops.

Manta Night Dive Lives Up to the Hype

I recently went on the sunset reef dive & manta ray night dive. I was a little hesitant about my expectations because I heard so many great things and didn't want to be disappointed. Cannot say enough great things about the company, captain and DM - highly recommend and will dive with them again.

ulintza on TripAdvisor

Big Island Divers
5
2019-05-07T11:38:42-10:00

ulintza on TripAdvisor

I recently went on the sunset reef dive & manta ray night dive. I was a little hesitant about my expectations because I heard so many great things and didn't want to be disappointed. Cannot say enough great things about the company, captain and DM - highly recommend and will dive with them again.

Excellent Staff

We had a great two tank dive with BID last week! Our dive master Amy was excellent all the way around and our captain Rob was not only a great captain but very knowledgeable about Hawaii and even served hot chocolate on the way back to the Marina.

bridgetsheahan on TripAdvisor

Big Island Divers
5
2019-05-07T11:39:31-10:00

bridgetsheahan on TripAdvisor

We had a great two tank dive with BID last week! Our dive master Amy was excellent all the way around and our captain Rob was not only a great captain but very knowledgeable about Hawaii and even served hot chocolate on the way back to the Marina.

Incredible

It was so amazing that it made me feel like a kid again - this is coming from someone who has traveled a lot. I talked to other divers who described the Black Water Dive, and I wish I would have done that one instead of the twilight dive.

Steve9172

Big Island Divers
5
2019-05-07T11:40:19-10:00

Steve9172

It was so amazing that it made me feel like a kid again - this is coming from someone who has traveled a lot. I talked to other divers who described the Black Water Dive, and I wish I would have done that one instead of the twilight dive.

Great Dive Experience

Great dive experience underwater and while on the boat. Experienced staff gave all of the direction and assistance needed but did not "over-guide" the trip as is often the case.

Compass0726 on TripAdvisor

Big Island Divers
5
2019-05-07T11:40:52-10:00

Compass0726 on TripAdvisor

Great dive experience underwater and while on the boat. Experienced staff gave all of the direction and assistance needed but did not "over-guide" the trip as is often the case.

An Amazing Souvenir

I booked the night Manta Ray snorkeling tour. It was simply awesome. In addition of the amazing experience to observe the Manta rays in their natural environment, the crew was just perfect, always helpful and offers us a warm hospitality. I definitely recommend this tour.

tomlecube on TripAdvisor

Big Island Divers
5
2019-05-07T11:41:47-10:00

tomlecube on TripAdvisor

I booked the night Manta Ray snorkeling tour. It was simply awesome. In addition of the amazing experience to observe the Manta rays in their natural environment, the crew was just perfect, always helpful and offers us a warm hospitality. I definitely recommend this tour.

Two Tank Dive

This is the dive shop to go with for great service and knowledgeable staff. I went out for a refresher dive since it had been 9 years since my last dive. Becca was great and by the end of the second dive I felt comfortable being back in the water.

BryonB690

Big Island Divers
5
2019-05-07T11:42:13-10:00

BryonB690

This is the dive shop to go with for great service and knowledgeable staff. I went out for a refresher dive since it had been 9 years since my last dive. Becca was great and by the end of the second dive I felt comfortable being back in the water.
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Big Island Divers
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